Refund & Cancellation Policy

This policy applies to purchases made directly from TradePhoenix AI for paid digital features or subscriptions. Third-party marketplaces and payment providers may have additional applicable terms.

Before payments are enabled, confirm the legal operator, available plans, billing intervals, payment provider, and support process.

Before purchasing, review the checkout page for the selected plan, price, billing period, applicable taxes, included features, renewal terms, and trial conditions. Recurring charges must be clearly disclosed and authorized as required by law.

Do not enable automatic renewal or trial conversion unless the billing system supports it and customers are properly informed.

If subscriptions are enabled, use the cancellation controls in your account or follow the instructions provided at checkout. If self-service cancellation is unavailable, contact the verified support channel published on the website.

Before launch, specify whether cancellation takes effect immediately or at the end of the billing period, and ensure the billing system follows that rule. Do not promise a cancellation workflow that has not been implemented.

Refund eligibility depends on the purchase terms disclosed at checkout, the circumstances of the request, and applicable consumer-protection law. Nothing in this policy removes a statutory right to a refund or other remedy.

Before accepting payments, define and disclose the lawful refund rules for each plan, including any applicable cooling-off period, exceptions, trial conditions, duplicate charges, failed transactions, and material service failures. The checkout and this policy must be consistent.

If you believe you were charged twice, charged the wrong amount, or charged despite a failed purchase, contact support with your transaction reference, purchase date, amount, and account email.

Never send your password, full card number, card security code, or one-time password. We will review the available transaction records and handle any appropriate adjustment through the payment provider, subject to applicable law.

The time for an approved refund to appear may depend on the payment provider, bank, payment method, and financial institution. Before launch, add a realistic processing estimate based on the provider and operational process actually used.

Access following cancellation or an approved refund is handled according to the purchase terms disclosed to you and applicable law.

For refund or billing enquiries, please use the contact channel provided by TradePhoenix AI.

Include your account email, transaction reference, purchase date, amount, and a short explanation when requesting help. Never send passwords or payment security codes.

We may update this policy as our product, billing arrangements, or legal requirements change. We will communicate material changes where required by law and make the applicable purchase terms identifiable.